Privacy Policy
This Privacy Policy explains how Scottsdale AZ Water Damage Pros handles your information when you call us or visit our website. We are a water damage restoration business serving Scottsdale, Arizona.
What we collect when you contact us by phone: your name, phone number, details about the job, the service address, scheduling preferences, and any other information you choose to share so we can plan work such as flooded basement cleanup, burst pipe damage cleanup, sewage backup cleanup, ceiling and floor repairs, and related services. If you send us photos or videos through a method you choose, we will store them with the job record.
What we collect when you visit our website: standard log data (IP address, device and browser type, pages viewed, referral source, and timestamps) and cookie data. We use this to keep the site working and to understand basic site use.
Payment information: if payment is processed, it is handled by a payment service provider. We do not store full card numbers on our systems.
How we use information: to answer your call, schedule and dispatch, perform water damage inspections, create and send estimates and invoices, carry out restoration work, communicate about arrival windows and updates, maintain business records, comply with law, and improve our services and website.
Sharing your information: we share only as needed to run the business. This can include our employees and field crews; service providers who help with dispatching, call answering, payment processing, accounting, cloud storage, website hosting, and analytics; and, at your direction, your insurance company or adjuster for claim documentation. We may also share if required by law or to protect rights and safety.
We do not sell your personal information. We do not share information with unrelated marketers.
Calls and messages: if a call is recorded, you will hear a notice at the start of the call. We use call details to return your call, confirm appointments, and document service history.
Cookies and analytics: we use essential cookies to run the site and may use basic analytics to measure traffic and performance. You can set your browser to block or delete cookies; some site features may not work as intended without them. We do not run interest-based advertising on this site. We do not respond to Do Not Track signals at this time.
Data retention: we keep job records and related information for as long as needed to provide services and meet legal, tax, and accounting requirements. Website logs may be kept for a shorter period for security and maintenance.
Security: we use reasonable administrative, technical, and physical safeguards to protect information. No method of transmission or storage is perfectly secure, and we cannot promise absolute security.
Your choices and rights: you can call us to request access to the information we hold about you, ask us to correct it, or request deletion where applicable. We will take steps to verify your identity before acting on a request and will explain if we need to keep certain records for legal reasons.
Location of processing: we operate in the United States. If you are outside the U.S., your information will be transferred to and processed in the U.S.
Third-party links: our site may link to other websites we do not control. Their privacy practices apply to their sites.
Changes to this policy: if we update this Privacy Policy, we will post the revised version here with a new effective date. Please check back for the latest version.
How to contact us: call us with any privacy questions or requests.
Effective date: September 12, 2026.
Contact Us About This Privacy Policy
Questions about this privacy policy, or a request to see, correct or delete what we hold about you — call Scottsdale AZ Water Damage Pros on (480) 463-8091 or email [email protected]. We work across Scottsdale, AZ.
