Terms of Service
Who we are and how these terms work
These Terms of Service govern your use of this website and any work you schedule with Scottsdale AZ Water Damage Pros. By using the site or booking service, you agree to these terms. If you do not agree, do not use the site or hire us.
Who may use our site and services
You must be at least 18 and authorized to make decisions for the property to request service. If you contact us on behalf of a business, you confirm you have authority to bind that business.
What we do
We provide water damage restoration services. Our services include:
- Flooded Basement Cleanup
- Burst Pipe Damage Cleanup
- Sewage Backup Cleanup
- Ceiling Water Damage Restoration
- Carpet Water Damage Restoration
- Hardwood Floor Water Damage Restoration
- Drywall Water Damage Repair
- Crawlspace Water Damage Cleanup
- Appliance Leak Cleanup
- Water Heater Leak Cleanup
- Plumbing Overflow Cleanup
- Toilet Overflow Cleanup
- Roof Leak Water Damage Mitigation
- Commercial Water Damage Repair
- Water Damage Inspection
- Leak Detection Services
- Sump Pump Failure & Repair
- Attic Water Damage Repair
- Storm Damage Cleanup
Service availability varies by location and schedule. Call us to discuss your job.
How to schedule work
To request an inspection or service, call us. We will ask about the property, the issue, and access. We will give you an arrival window when you call.
Estimates and authorization
Before work begins, we will describe the scope we propose and provide a written estimate when conditions allow. You authorize us to start only the work you approve. If hidden conditions are found (for example, concealed damage behind walls or under flooring), we will discuss options and any price or timeline changes before proceeding.
Pricing and payment
Prices are based on the approved scope, site conditions, and materials. Taxes and disposal fees may apply. A deposit may be required for certain jobs or special-order items. Final payment is due as stated on the invoice. We may charge late fees as permitted by law for overdue balances. You are responsible for any collection costs, including reasonable attorney fees, if your account is sent to collections.
Insurance and claims
We are not an insurance company and do not adjust claims. You remain responsible for payment regardless of insurance coverage. At your request, we may provide documentation to you or your insurer. If you ask us to bill your insurer directly or assign benefits, you authorize us to share project information needed for billing. Any assignment is limited to the amount of our invoice and does not transfer your policy rights beyond payment for our work.
Access and site preparation
You agree to provide safe access to the property, including keys or codes as needed, and a clear work area. Please secure pets and remove fragile or valuable items from work zones. You authorize us to turn off water, power, or gas if needed for safety. We are not responsible for delays caused by utility interruptions, unpermitted conditions, or lack of access.
Health and safety
If we encounter hazardous materials or conditions outside our scope (for example, suspected asbestos, structural instability, or active electrical hazards), we will pause work and discuss next steps. Additional remediation or third‑party services may be required before we resume. We do not handle regulated hazardous waste.
Contents and personal items
We take reasonable care around your belongings. You are responsible for moving or securing items of special value. We are not liable for pre‑existing damage, normal wear from necessary restoration methods, or damage that could not reasonably be avoided to access wet areas.
Materials and equipment
We may use drying equipment and materials appropriate to the job. Equipment remains our property and must not be moved or altered. You agree to provide normal household power for equipment and to keep closed areas accessible for monitoring until we remove equipment.
Delays and events beyond our control
We are not responsible for delays or inability to perform caused by events beyond our reasonable control, including severe weather, road closures, supply disruptions, or emergency orders.
Photos and documentation
You authorize us to take photos and moisture readings to document conditions and progress. We use these records for project management and, if you request, to help you communicate with your insurer.
Website use
Site content is for general information. We try to keep it current but do not promise it is error‑free. Do not use the site in a way that disrupts its operation or violates law. We may change or remove content at any time.
Intellectual property
The site, text, logos, and images we create are owned by us or our licensors. You may view and print pages for your personal, non‑commercial use related to seeking our services. Do not reuse our content without written permission.
Limited warranties for work; website disclaimer
For services, we perform work in a workmanlike manner consistent with industry practice for the approved scope. Except as stated in writing on your invoice, we disclaim all other warranties to the fullest extent permitted by law. The website is provided “as is” and “as available.”
Limits of liability
To the fullest extent permitted by law, our total liability for any claims related to the site or our services is limited to the amount you paid for the specific work at issue. We are not liable for indirect, incidental, special, or consequential damages, lost profits, or loss of use. These limits do not reduce liability that cannot be limited by law.
Cancellations and rescheduling
If you need to cancel or reschedule, call us as soon as possible. Charges may apply for work already performed, mobilization, or special‑order items. We may decline or stop work if site conditions are unsafe, access is denied, or payment terms are not met.
Third‑party referrals
We may suggest third‑party providers when specialized services are needed. These providers are independent. We are not responsible for their work, pricing, or schedules.
Changes to these terms
We may update these terms from time to time by posting a new version on this page. Changes apply from the posted effective date. Your continued use of the site or hiring us after changes means you accept the updated terms.
Governing law and disputes
These terms are governed by Arizona law. The proper venue for any dispute is the state or federal courts located in Maricopa County, Arizona. Before filing, both sides agree to try in good faith to resolve the issue informally. Small claims cases may be filed in small claims court if available.
Severability and entire agreement
If any part of these terms is found unenforceable, the rest remains in effect. These terms, together with any signed work authorization, estimate, or invoice for your project, are the entire agreement for the services described there.
How to contact us
Questions about these terms or to schedule service? Call us.
Contact Us About These Terms of Service
Questions about these terms of service, or anything on this page you want explained — call Scottsdale AZ Water Damage Pros on (480) 463-8091 or email [email protected]. We work across Scottsdale, AZ.
